END OF LIFE POLICY

Stealthbits is committed to helping customers install, upgrade and maintain Stealthbits products as efficiently as possible. In order to achieve this, Stealthbits has established an End-of-Life Policy (EOL) for all software products. All customers with active maintenance contracts are entitled to the benefits set forth by this policy.

  • EOL Timeline

    STEALTHbits will provide full support for all product versions for a minimum of two versions. After two subsequent versions have been released, STEALTHbits will issue an EOL notification for the EOL software version. Once an EOL notification has been issued, that EOL software version will have twelve months until it reaches End-of-Support (EOS). The EOL for a software version applies to that version and all hot fixes and service packs issued on top of that version.

    The table below summarizes the milestones in the EOL timeline.

    Milestone Description Support
    Product release The date that the software version is made generally available. Product is fully supported including troubleshooting, hot fixes and service packs.
    First subsequent version after product release The date the first subsequent product version is released after the product release. Product is fully supported including troubleshooting, hot fixes and service packs.
    Second subsequent version after product release The date the second subsequent product version is released after the product release. Product enters EOL.
    End-of-Life Notification The date STEALTHbits announces the EOL for a software version. This occurs on or near the date of the second subsequent version after product release. Hot fixes will be delivered as needed, no service packs will be issued. Customer has six months to upgrade to a supported version.
    End-of-Support The date support ends for the software version. The EOS date is six months after the EOL notification. No hot fixes or service packs will be issued for the software version. Customer should be upgraded to a subsequent version which is fully supported by this time.

    Definition of Terms

    • End-of-Life (EOL): A process that consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.

    • End-of-Support (EOS): The last date support will be offered and represents the final milestone in a product’s lifecycle. Support contracts expire upon reaching product EOS.

    Disclaimer: STEALTHbits may continue offering support services beyond the standard EOL period and reserves the right to charge additional fees for continuing support services on any EOL products. STEALTHbits reserves the right to reduce or amend support services offerings available for renewal under this policy at any time in its sole discretion, with or without notice. The terms and conditions of STEALTHbits Reseller Agreement, End User License Agreement, Master License and Services Agreement, as applicable, shall apply to this EOL Policy and, in the event of any conflicting terms, the applicable agreement will govern.

  • Currently Supported Software Versions

    Product Supported Versions Versions in End of Life Original GA Date
    StealthAUDIT® v10.0, v9.0 v8.2 v8.2: December 6th, 2018
    v9.0: July 23rd, 2019
    v10.0: April 15th, 2020
    StealthDEFEND® v2.5, v2.2 v2.1 v2.1: July 23rd, 2019
    v2.2: November 5th, 2019
    v2.5: August 5th, 2020
    StealthINTERCEPT® v7.1, 7.0.1 v6.1 v6.1: June 11th, 2019
    7.0.1: January 14th, 2020
    v7.1: August 5th, 2020
    StealthRECOVER® v1.5, v1.4 v1.3 v1.3: October 8th, 2018
    v1.4: June 11th, 2019
    v1.5: January 21st, 2020
    Stealthbits® Activity Monitor v5.0, v4.1 v4.0 v4.0: February 20th, 2019
    v4.1: June 11th, 2019
    v5.0: August 5th,2020
    Stealthbits Privileged Activity Manager® v3.0, v2.0 v1.3, v1.2 v1.2: August, 2019
    v1.3: November, 2019
    v2.0: March, 2020
    v3.0: September, 2020

    • CONTACT SUPPORT
      We make every effort to respond to your request within 1 business day.





      Thank You For Your Request

      You will receive an email shortly from a Stealthbits Support Engineer.

      You can also contact support directly by emailing support@stealthbits.com, or by calling +1.201.447.9359 from 8:00 AM to 5:00 PM EST.

    © 2020 Stealthbits Technologies, Inc.